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Terms of Service

Last updated: December 4, 2025

Summary: By using Zeni, you agree to these terms. Use our app responsibly, respect intellectual property rights, and don't use it for illegal purposes. We provide the service "as is" and may update these terms occasionally.

1. Acceptance of Terms

By accessing or using the Zeni mobile application and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms apply to all users of the Service, including users who are also contributors of content, information, and other materials or services.

2. Description of Service

Zeni is a document management application that provides:

  • Document scanning and image capture
  • PDF editing and annotation tools
  • Document conversion between formats
  • Document sharing capabilities
  • AI-powered document assistance
  • Document organization and storage

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. User Accounts

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete information during registration
  • Keep your account credentials confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities under your account

3.2 Account Requirements

You must be at least 13 years old to create an account and use the Service. If you are under 18, you must have parental or guardian consent.

4. User Content and Conduct

4.1 Your Content

You retain ownership of all documents and content you create, upload, or process through the Service ("User Content"). By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service.

4.2 Prohibited Uses

You agree NOT to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit illegal, harmful, or fraudulent content
  • Send unsolicited messages or spam
  • Impersonate others or misrepresent your identity
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Reverse engineer or extract source code from the app
  • Use the Service for any commercial purpose without authorization

Warning: Violation of these terms may result in immediate termination of your account and potential legal action.

5. Paid Services and Premium Features

5.1 Sharing Features

Some sharing features may require premium access. By using these features, you agree to:

  • Pay all applicable fees for premium features
  • Comply with all applicable laws and regulations
  • Only share documents with recipients who have consented or have a legitimate need

5.2 Payments and Refunds

All payments are processed securely. Refunds for unused premium credits may be requested within 30 days of purchase.

5.3 Premium Features

Some features may require a subscription. Subscription terms, pricing, and cancellation policies will be clearly displayed before purchase.

6. AI Features

When you use AI-powered features:

  • Document content may be processed by AI systems to provide the requested functionality
  • AI outputs are provided for informational purposes and may not be accurate
  • You should not rely solely on AI outputs for important decisions
  • We are not responsible for any actions taken based on AI-generated content

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, features, and content (excluding User Content), is owned by Zeni and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our written permission.

7.2 Trademarks

Zeni, our logo, and other product names are trademarks of Zeni. You may not use these trademarks without our prior written consent.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, and protect your information.

9. Disclaimers

9.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9.2 Document Delivery

While we strive for reliable document delivery and sharing, we cannot guarantee delivery to all recipients. You will be notified of delivery status.

9.3 Document Accuracy

Scanning and conversion features aim to produce accurate results but may not be perfect. Always verify important documents before use.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of data or documents
  • Loss of business or profits
  • Damage resulting from unauthorized access to your account
  • Errors in document sharing or delivery
  • Any other damages arising from your use of the Service

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Zeni, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you transmit through the Service

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:

  • Your right to use the Service will immediately cease
  • You must delete all copies of the app from your devices
  • Your documents stored locally remain yours

You may delete your account at any time through the app settings.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ghana.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the new Terms on this page
  • Updating the "Last updated" date
  • Sending an in-app notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have any questions about these Terms, please contact us: