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Privacy Policy

Last updated: December 4, 2025

Summary: Your privacy is important to us. Zeni is designed with privacy-first principles — your documents stay on your device, and we collect minimal data only to provide and improve our services.

1. Introduction

Welcome to Zeni ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using Zeni, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your email address and name.
  • Profile Information: Optional information you may provide such as a profile picture.
  • Communications: If you contact us for support, we collect the information you provide in your messages.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system version, and unique device identifiers.
  • Usage Data: Features used, actions taken, and time spent in the app.
  • Crash Reports: Diagnostic data when the app crashes or encounters errors.

2.3 Document Data

Important: Your scanned documents and files are stored locally on your device by default. We do not upload or access your document contents unless you explicitly choose to use cloud features or AI analysis.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Create and manage your account
  • Process sharing transactions when you use our share feature
  • Provide AI-powered features when you explicitly request them
  • Send important notifications about your account or the Service
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Local Storage: Documents are stored locally on your device with device-level encryption.
  • Secure Transmission: All data transmitted between your device and our servers uses TLS encryption.
  • Access Controls: We limit access to personal information to employees who need it.
  • Regular Audits: We conduct regular security assessments of our systems.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: Third-party vendors who help us operate our Service (e.g., document sharing, payment processing).
  • Legal Requirements: When required by law or to respond to legal process.
  • Protection: To protect the rights, privacy, safety, or property of Zeni, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your account and personal data.
  • Export: Download your data in a portable format.
  • Opt-out: Disable analytics and non-essential data collection in app settings.

To exercise these rights, go to Profile → Privacy & Security in the app or contact us at privacy@zenigh.online.

7. Third-Party Services

Our Service may integrate with third-party services:

  • AI Services: When you use AI features, document text may be processed by our AI providers. This is opt-in and occurs only when you explicitly request AI assistance.
  • Share Services: When sharing documents, recipient information and document contents may be transmitted securely to enable sharing.
  • Analytics: We use privacy-friendly analytics to understand app usage.

8. Children's Privacy

Zeni is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

If you are using our Service from outside Ghana, please note that your information may be transferred to and processed in Ghana or other countries where our servers or service providers are located. We ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time, and we will delete your data within 30 days, except where we are required to retain it for legal purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: